CLIENT-FACING WORK

Client-facing work is complicated, both for the clients and for the way you have to act.

Sometimes there are clients that are just so annoying and disrespectful, as well as there are employees like this. And that's something that I hate.

On the one hand, if you work in a job in which you are facing the public, you should try to be polite and to treat your clients well, so they'll come again. I know that it can sometimes be difficult, because of some kind of clients that just make you lose your nerves. But I think that one of the main things if you work facing the public, is to have patience and to know how to put a smile on your face and still be kind even if you are exhausted or tired of the clients.

In my opinion, it's annoying when you go into a shop and the employee answers you in a rude way or just in a way that doesn't make you feel good. And another thing I find annoying is when the employee follows you to control that you don't steal anything. It's understandable, becaue employees are human and they can have a bad day; and it's also understandable that they want to aviod people stealing. But I think they should try to control that, because, for example, in my case, it makes me feel intimidated and uncomfortable, and it doesn't make me want to go again into that shop. Of course, everyone can have a bad day, but the problem comes when someone uses this excuse to be always rude.

On the other hand, as a client, I think we should all try to be understanding and to bear in mind that we can all make mistakes or have a bad day. If an employee makes a mistake, it's not necessary to go there and shout or complain in a bad way; you can just say, politely, to the employee that he has made a mistake. And also I think that is important to understand that, most of the times, employees are not the boss, and they are just doing what they are told to do. It means that maybe they don't agree in the way they have to do something, but they can't decide to do it in another way, so it has no point complaining about something they can't change.

After all, I think it is, as many other things, a matter of empathy, which I think it's not abundant in the nowadays society. We should all try to walk in other people's shoes, to see their difficulties and to act in a reasonable way. This way, we would be so much understanding with everyone, and we'll all feel better with each other, avoiding fights and arguments.